Comments on: Bloc Weekend goes into administration, and how you can hopefully get your money back

By: Piero

Piero — Mon, 13 Aug 2012 16:06:00 +0000

Thanks for those that pointed out the links to the letter! I forgot to say, I’m on Visa Debit here.

So further news…

13/07: I call the aforementioned number, get a case opened. I am told I’ll receive a form to return ASAP with copies of this and that.

17/07: I receive a letter from Barclays asking me to fill in a form and provide copies of documents proving the issue.

18/07: I post through my work (daily postal pick up) my ticket confirmation e-mails (they mention I bought tickets for Saturday), a copy of the crowdsurge e-mail reporting the cancellation of the festival, as well as Parker Andrews letters. I’m supposed to get news 10 working days after they receive the lot.

03/08: I call and learn that they only received my letter on the 24/07. Seems like my letter stopped somewhere to dance the Time Warp for a bit… Anyway, I’m told to wait for further news until next week. I decide to wait that much and then some.

13/08: I call and learn that a letter was sent to me on 10/08, the rep offers to read it to me. Basically, I am told to provide proof that I tried to resolve the matter personally with the Administrator/Company and that they wait for my response in 7 days or they will close the case.

I am dumbfunded to see how they are trying really hard – not to protect themselves against people frauding them, I think considering the proofs I sent we are past that – to not have to reimburse people. I was getting hopeful when I saw others reporting they successfully got their money back, but I’m not any more.

As for Barclays, they have lost my custom. Considering the recent reports in the news, considering how much of a misery they make you go through when you call (the security checks are really designed to make even the legitimate person trip and feel they should really fuck off their lawn), and considering the handling of this case, I can safely say that they consider their customers to be no more than a nuisance they wish they could do business without. I’ll keep trying until the end of August to get my money back, but once this is done and dusted (however it ends), I’m going bye bye.

By: Al Mal

Al Mal — Wed, 08 Aug 2012 12:06:00 +0000

Hey. I JUST got a refund back from my bank. I paid on debit card and bank with co-op.
I posted all the info about 2 weeks ago and got my full £108.90 refunded. It’s definitely worth doing. I just had to post all the receipts, tickets, print outs from fact mag saying it had gone into administration, a screen shot of bloc’s website saying it was being handled by administrators, the pdf from the administrator’s which is on bloc’s website, along with a letter saying I wanted to request a visa debit charge back.

By: Cocono6

Cocono6 — Sat, 28 Jul 2012 19:19:00 +0000

Wheres the refund? Come on guys, do something right!

By: Vaios

Vaios — Tue, 24 Jul 2012 20:43:00 +0000

PayPal just gave me a full refund! Probably the best way to book tickets from now on!

By: vaios

vaios — Tue, 24 Jul 2012 11:42:00 +0000

lol is a drug. stay away from it!

By: James

James — Wed, 18 Jul 2012 11:57:00 +0000

Hi Bob, i was in exactly the same situation as i paid for Bloc with Paypal through a natwest account. When i called natwest they too were comfortable with a chargeback but in branch they said that the direct debit had successfully left my account and now it was an issue for paypal to sort out. I opened up a claim a few days ago with paypal but was wondering whether you reckon me calling up paypal customer services would help me out. All i have done at the moment is select the option that the good was not as described and then tick the “ticketing and events” option. Does this sound right?

Thanks

By: Andrew

Andrew — Mon, 16 Jul 2012 13:11:00 +0000

Just lie then and say you didn’t get in….they shut the entrance gates at around 11pm and loads of people with ticket holders didn’t get in. Yes there were ticket scanners, but they stopped using these…Even if they did scan yours, not sure how likely it is that each barcode was scanned, recorded and logged somewhere easily accessible by the relevant people investigating each claim…

By: NR

NR — Mon, 16 Jul 2012 12:39:00 +0000

RBS are saying that you can only claim using chargeback if you didn’t actually enter the venue. You can’t rely on it if you got past the gate, but didn’t actually get to see anything. What!?!?!

By: Twoguns McMurphy

Twoguns McMurphy — Mon, 16 Jul 2012 07:59:00 +0000

Hi Danielle – use this number for the correct department: 0845 3006699 . They were incredibly helpful and didn’t give any resistance to the request like it seems other banks are doing.